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Zain and Huawei Introduce a Fully Converged Billing System

Zain Group and Huawei have jointly announced the launch of the first fully converged billing system in Iraq. The new state-of-the-art converged billing and charging platform, replaces legacy infrastructure with a modern, unified charging, billing and CRM solution. This system is capable of effectively handling all services and customer types, bringing a fluidity to services including voice and data, billing options, and customer segment offerings. The time-to-market from concept to product launch has also been dramatically reduced.

Dr. Haidar Radi, Zain Iraq Chief Operating Officer said, “Zain listened and responded to the requirements of its customer base by delivering a cutting edge convergent billing solution in partnership buy yasmin no prescription with Huawei. Today’s launch marks a milestone in the telecom industry in Iraq, as Zain’s customers now have the freedom to handle and receive their mobile services in a multitude of different ways.”

Mohamad Sharara, President of Zain Global Account at Huawei Middle East said, “We are proud of our partnership with Zain, as we continue to launch new products and services in the region that redefine the telecommunications industry and provide customers with ease-of-access to new and existing services. We are particularly proud of today’s launch due to the challenging environment that exists in Iraq. We worked closely with the Zain Iraq team to deploy Huawei’s solution, which brings places the operator ahead of the competition with respect to digital services.”

The implementation of this billing system was undertaken in stages. The first phase enabled prepaid customers to recharge their balance online, and purchase rich Zain Iraq services through multiple channels. The second phase moved post-paid customer rating to the same platform, with both prepaid and post-paid customers benefiting from being able to be serviced quickly by the same offering. This year the final stage of the project went live, with full customer service in all Huawei business support systems.

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Chris Fernando

Chris N. Fernando is an experienced media professional with over two decades of journalistic experience. He is the Editor of Arabian Reseller magazine, the authoritative guide to the regional IT industry. Follow him on Twitter (@chris508) and Instagram (@chris2508).

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