du has today announced the launch of du Concierge – a new individualised concierge service for pre-selected premium customers. To be available by invitation only, and free of any charge, customers with access to the service will enjoy a lifestyle programme designed to provide a world class bouquet of individualised concierge services throughout the year. The initiative is in-line with du’s efforts to offer superior customer-centric experiences.
du has developed du Concierge exclusively for premium postpaid customers. Members will enjoy an array of services including du’s 24/7 personal assistant global services, which will be available on-call or via WhatsApp to ensure personalised experiences. To be managed by Peacock Concierge, the bespoke lifestyle programme also provides messenger services in Dubai, Kuwait and Bahrain dedicated to handling customers’ demanding requests with utmost confidentiality, speed and efficiency.
Fahad AlHassawi, Deputy Chief Executive Officer of Emirates Integrated Telecommunications Company (du), said: “As part of our efforts to enhance the lifestyle of our customers and provide superior experiences, we are delighted to launch this unique service for our premium customers, enabling them to access what they want anytime and anywhere. du Concierge frees up our customers’ valuable time through a bespoke and smooth user experience, adding a touch of luxury to their busy lives.”
“du Concierge presents the perfect example of how du continuously provides customers with convenience beyond the realm of telecommunications. du Concierge is a personalized service that truly reflects our mission of adding life to life,” AlHassawi added. Commenting on the occasion, Hassan Al-Suwaidi, President and CEO, Peacock Concierge, said: “We are excited to foray into the UAE market through our partnership with du. We are certain that our considerable international expertise in providing high-quality, luxury concierge services will receive a positive response from du customers.”
Other benefits as part of du Concierge include:
- 24/7 Concierge and Personal Assistant services
– Assisting customers general enquiries, booking your airline tickets, planning vacations, supporting your Visa applications and reservations.
- Professional messenger service.
- Valet parking at some of UAE’s most prime locations.
- Meet and Greet services at UAE airports.
- Personal Reminders and alerts.
- Global limousine service