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Smart Dubai Intros AI in New Upgrade to Dubai Now

Smart Dubai has launched the new and improved version of its flagship Dubai Now platform and application. Also introduced today is an artificial intelligence addition to the service, which will now feature Smart Dubai’s AI-powered smart city advisor “Rashid”.

Rashid” will be available to answer user requests via the platform – be they typed or voice commands – offering customers a seamless and original experience, and allowing them to effortlessly access high-quality services from the convenience of their smartphones. The upgrade improves four key aspects of the application, namely: A better interface design; more services on offer; a more personalised experience, where each user can include their personal preferences; and the personal assistant service, powered by “Rashid”.

Her Excellency Dr Aisha Bint Butti Bin Bishr, Director General of the Smart Dubai Office (SDO), said: “Dubai Now is the first government service of its kind in the Middle East; it embodies the directives of the UAE’s wise leadership to harmonise efforts across all government departments in Dubai to advance the emirate’s smart transformation. The idea is to establish a smart environment and provide a distinguished prototype for the government of the future – an example to be emulated around the world.”

“Inspired by this forward-thinking vision,” Dr Aisha added, “we strive to provide an integrated portfolio of services that embrace artificial intelligence and other advanced Fourth-Industrial-Revolution technologies to improve quality of life for people in the emirate, and to achieve the required progress for Dubai to become the smartest and happiest city in the world.”

“The ‘Dubai Now’ application has also successfully employed artificial intelligence and other advanced technologies to streamline and improve operations in both the public and private sectors in Dubai, spreading happiness among all residents and visitors of the emirate, in line with the objectives of the Dubai Plan 2021,” H.E. Dr Aisha concluded.

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Chris Fernando

Chris N. Fernando is an experienced media professional with over two decades of journalistic experience. He is the Editor of Arabian Reseller magazine, the authoritative guide to the regional IT industry. Follow him on Twitter (@chris508) and Instagram (@chris2508).

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