Case Studies

Creditbank Gets GDPR-Ready With Commvault

Founded in 1981, Creditbank has grown to become one of Lebanon’s most trusted and successful banking institutions. Today, as part of an ongoing effort to increase the efficiency of its data infrastructure environment, and future-proof against compliance challenges such as GDPR, Creditbank has announced that Commvault will now take charge of all data management for the bank across all physical and virtual environments. The project, managing over 60TBs of data, was successfully designed, implemented and supported by SETS – Commvault’s fully authorized and strategic partner in Lebanon.

“At Creditbank, we pride ourselves on treating each customer as a stakeholder, always seeking value-added, personalised solutions to provide a unique banking experience for each and every one of our customers,” commented George Mrad, CIO, Creditbank. “Our ability to swiftly and smoothly adapt to the ever-changing market conditions has allowed us to remain close to our customers, maintain an outstanding level of customer care, and in the process build a trusted brand. Being able to continually innovate with services and products is key to the ‘trust’ paradigm, but without the insights of data and technology to underpin it, none of this would be possible.”

Creditbank was facing exponentially increasing volumes of personal customer and operational data, due to new customer service offerings and increased compliance requirements. These were making the overall cost of the existing purpose-built hardware backup environment prohibitive. The management of multiple vendors was proving challenging too, as well as costly.

“It was at this stage that we began to look for a solution that could increase our operational efficiency, reduce time spent on the backup and recovery of data, provide a single unified interface for our data requirements across all environments, and allow us as an organisation to future-proof against global regulatory developments, like GDPR.  Commvault provided exactly that,” added Mrad, Creditbank.

With a complex infrastructure environment, it was critical for Creditbank to find a solution that could work seamlessly with all of these offerings.  It was also critical to have a ‘single pane of glass’ view of all the data sitting across every one of those vendor offerings that were combined in the diverse Creditbank environment.

“Commvault has enabled us to eliminate costly vendor lock-in agreements, vastly improve our backup ‘recovery’ SLAs and plan for a future that will require us (and all organisations in Lebanon), to meet the regulatory requirements of legislation like GDPR. Thanks to Commvault our backup and recovery strategy has been revolutionised, meaning we can spend less time thinking about data management and more time doing what we do best – thinking about our customers! Moreover, SETS qualified team and professional approach, helped achieve the project objectives, delivering the value the bank was looking for to increase efficiency”, ended Mr. Mrad, Creditbank.

Wael Mustafa, Area Vice President Middle East, South Africa & Turkey at Commvault added: “A critical differentiator of Commvault is our ability to work across multiple technology platforms and provide a single point of truth for all the data contained across all of them. Our customers’ environments are becoming increasingly disparate, with multiple clouds and on-premise hybrid environments.  As this happens the more our customers need a reliable and consolidated platform approach, from a cost and overall business efficiency perspective as well as a regulatory, compliance and risk mitigation.

“We’re delighted to be working with Commvault to support Creditbank, deliver a trusted and strategic service to its customers, as these are values we very much promote within the team at SETS. We look forward to contributing to CreditBank retaining and expanding its trusted customer ecosystem, over many years to come, while working with Commvault to enable more organisations across the region do the same,” concluded Maher Chahlawi, CEO SETS.

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Chris Fernando

Chris N. Fernando is an experienced media professional with over two decades of journalistic experience. He is the Editor of Arabian Reseller magazine, the authoritative guide to the regional IT industry. Follow him on Twitter (@chris508) and Instagram (@chris2508).

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