COVID-19 IMPACTInterviews

COVID-19 Impact: ServiceNow Commits to Protecting the Jobs of its Workforce

Mark Ackerman, the Regional Director for Middle East and Africa at ServiceNow, says his company has also announced new community apps to help customers, including government agencies and enterprises, manage complex emergency response workflows

What measures and initiatives have been taken to provide uninterrupted service to customers?
As part of our effort to support public and private sector customers in managing the COVID-19 pandemic, we have announced four new community apps to help customers, including government agencies and enterprises, manage complex emergency response workflows.

  • Emergency Outreach: during a crisis, this workflow leverages the Now Platform to help companies connect with employees to assess the impact. Employers can reach out by email to provide information and safety measures and request a response to confirm if employees are safe, and where they are located. Employers can also leverage the ServiceNow Now Mobile App to send push notifications to employees via mobile to get response.
  • Emergency Self Report: this workflow helps an employee notify their employer that they are self-quarantined and when the employee will return to work and provides workflow support for the employer.
  • Emergency Exposure Management: when a company becomes aware that its employee is diagnosed with an illness, this workflow helps the employer identify other people who might have been exposed based on the employee’s meetings history and job location
  • Emergency Response Operations app for government agencies: Washington State Department of Health, a ServiceNow customer, created the Emergency Response Operations app on the Now Platform to manage their own response to COVID-19. Working with ServiceNow, the Department of Health is making the app available to government entities at no charge.

Duration of free offer: These apps are now available at for customers to access free of charge through September 30, 2020.

Have you kick-started any initiatives for your employees to better handle this crisis?
In addition to mandating work from home for all our employees, ServiceNow is committing to protecting the jobs of its 11,000-plus global workforce through 2020 despite the economic uncertainty of the COVID-19 pandemic. The company also expects to keep hiring for new jobs worldwide this year. In addition, ServiceNow expects to continue to protect the jobs and salaries of several hundred support staff and contractors who are not working while ServiceNow’s offices remain closed.

Additionally, ServiceNow, along with Accenture, Lincoln Financial Group, and Verizon, this week announced People+Work Connect, a collaborative online employer-to employer initiative that will bring together companies with workforces laid off or furloughed due to COVID-19 with those in urgent need of workers.

More than 800 ServiceNow jobs will be posted through this collaborative effort. At no charge for employers to join and participate, the initiative is intended to help shorten the complex, lengthy cycle of finding new employment. For more information, visit:

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Chris Fernando

Chris N. Fernando is an experienced media professional with over two decades of journalistic experience. He is the Editor of Arabian Reseller magazine, the authoritative guide to the regional IT industry. Follow him on Twitter (@chris508) and Instagram (@chris2508).

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