During this COVID-19 crisis, what measures have you undertaken to continue your own business without disruption?
During this unprecedented event of lockdown and stay at home initiatives, it is essential for us to stay safe and healthy and fight this virus. The key initiates taken by us are clear, effective, precise and transparent communications internally. We ensure our teams are well aware of their responsibilities towards themselves, organization and most importantly the customers. It’s necessary to understand what success means to everyone and what they execute on timely basis in these tough times.
What measures and initiatives have been taken to provide uninterrupted service to customers?
RNS is a customer facing, customer focused organization; who prioritises customer success and getting things done from a business perspective and not just project deliverable perspective. It’s very important to us as its very deeply embedded in our DNA. We understand the impact/importance of a particular project or securing a particular application or securing infrastructure or why that is important to the customer and then in the process helping them to actually concentrate on their key business rather than panicking about trivial things about security availability, and so on.
Even during the hassle of WFH, our teams of experts, domain specialties and project manager’s, coordinators, L2, L3 specialized guys who are constantly in touch with the customers and executing their routine tasks and proactively reaching to the customers and taking care of their infrastructure, doing health checks while simultaneously looking for weakness in other areas. We are at this junction where the world is shifting into a different pattern of work; the attackers/hackers and the bad elements in the society have not taken a break, if at all we see increased level of attacks.
People are being lured by phishing attacks, man in the middle attacks, DNS poisoning and other various attack vectors. We see an increased attractively in this area, so you know our attention and focus is increasing while taking current situation into consideration, according to us, it is our responsibility as advisors be more vigilant and more consistent by being available for our customers and addressing the issues that arise on a daily basis.
Which top industry verticals and markets have you seen the maximum traction? How has COVID-19 impacted business with existing customers in those verticals and markets?
Interesting question. As we continue to serve our customers around the clock and add value to their organisation, we understand there are some organisations who have been deeply impacted than the others, some verticals for instance- Education is practicing new concepts to advance the quality of their services.
At RNS, we understand the importance of adapting to change during this market situation and incorporate them, prioritize movement, agility, adaptability as they are the core values of a customer facing organization like ourselves. It’s due to our proactiveness that has helped us triumph over this lockdown.
With this perspective, we don’t see any business impacts and as mentioned earlier; the focus of the threat vectors, attackers are increased. There are more activities around this area, but yes, there are always cash flow concerns that we try to overcome and thankfully today we run a very healthy and nice space that eliminate any real concerns.
Have you put in place any contingency plans if this crisis persists or gets escalated?
Currently, our contingency and crisis plans revolve around our people and their well-being during this pandemic. Whether it’s in terms of them having access to all the infrastructure and the means to provide them so that they can provide services to the customer and perform their job functions and stay healthy and incorporate fitness into their routine.
All employees at RNS are advised to stay active both physically and mentally to delivery their best work even when quarantined. For a long term perspective, our senior management team from sales, marketing, technology have given their inputs and feedbacks into building stable financial plans. I believe we have great understanding internally and our faith in one another, which reflects in our vision and help us curb the difficulties during this time by not drifting into different directions.
Have you kick-started any initiatives for your employees to better handle this crisis?
Everyone’s working from home, everyone has a fixed schedule as to what needs to be delivered. There are excellent communication systems and tools that exist today for all the managers to be able to reach out to their teams and to understand if they are facing any challenges, roadblocks or any difficulties to continue or accomplish expected tasks.
Thus, they get appropriate advice, help and direction that is needed to get this done. In addition to this we have also encouraged people to remain fit, focused on their physical movement indoors so that they are in the right physical and mental shape to deliver and deal with this.
It is a community sharing model right? So you have to understand that the fundamental nature/culture in RNS is that of a family bonding/ sharing etc so there are a lot of interesting thoughts, ideas that are discussed with teams and functional teams. These are some of the initiatives we have in the organization today that foster clear thinking and derive new idea and encourage our teams to give their best and advise them at all times.