Video Interview: IT Service Management Trends for 2021

In this video interview, Kumaravel Ramakrishnan of ManageEngine speaks about the trends predicted for ITSM industry in 2021, the impact of COVID-19 on the industry, automation in ITSM, challenges companies can face in the ITSM arena, and more:

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Chris Fernando

Chris N. Fernando is an experienced media professional with over two decades of journalistic experience. He is the Editor of Arabian Reseller magazine, the authoritative guide to the regional IT industry. Follow him on Twitter (@chris508) and Instagram (@chris2508).

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