As the world moves faster towards a digital economy and digital transformation gaining ground in past one year due to COVID-19, it is important that businesses also follow suit and be ready to embrace the digital world. AmiViz took the challenge and has developed the region’s first B2B e-commerce platform with a human touch for the cyber security industry to serve the channel ecosystem by automating the entire business process. AmiViz is a one-of-a kind enterprise marketplace specially designed to benefit both the channel partners and vendors with this initiative. The new platform with its collaborative tools help channel partners to scale up their operations and enable them to expand their reach as well as tailor better deals for their customers.
AmiViz platform offers a unique customer experience for the channel by taking away their pain points and streamlining the processes to ensure efficiencies. This will allow partners to save time and money and to be well-informed with cyber security trends and opportunities in the region. The new marketplace introduces ease of doing business and enabling channel partners to provide remote POCs and demonstration, track their inventory, view orders and payments.
Besides providing a consumer styled e-commerce platform experience, AmiViz also offers value added services and consultancy thereby maintaining the human touch that is critical to the entire ecosystem and supporting the channel partners. The key features for the new AmiViz platform include:
New Collaboration Platform
AmiViz offers a collaboration tool to communicate with customers and partners. It offers multiple options in the form of a mobile app and a web portal to communicate and collaborate and is designed to work with existing emails as well. It has a built-in chat module to interact with customers and partners. Deals are managed through a unique chat group that can involve users from different departments for all coordination and actions.
Automation in Order Processing
AmiViz brings automation in order management and processing on a real time basis. AI and ML models and algorithms have been used to effectively engage with multiple users in a reseller organisation from different departments. It uses modern AI engine to show relevant information based on user profile.
This platform helps identify and target the right audience within the reseller community. It helps position technology solutions based on a user’s profile including geography, role, complementing technology portfolio, amongst others. Messages can be customized to an individual from a single platform with access to 10,000 + users.
Data & Analytics
The platform provides data in various formats and templates to monitor relevant business parameters. These insights help with more informed decision making, leading to effective campaigns and revenue growth.
Reporting and Visibility
Modern dashboards are available and can be customised to give visibility to data based on roles and responsibilities of people in the reseller and vendor world. It gives instant visibility to all aspects of business related to sales, demo & PoC, invoices, payments and reports.
Virtual Customer Experience Centre
The challenge that all technology vendors face in the new normal is to find way to showcase their technology working in a customer environment integrated with other products. CEC lab of AmiViz helps solve the problem by simulating a unique customer-specific environment in the cloud, and then run a demonstration in this environment – all without having to meet physically.
In an age of shrinking margins, AmiViz reinvents the business of channel by eliminating the human bias and errors and enable partners to leverage data to help in every aspect of the business by increasing efficiency and reducing the cost of transactions that will accelerate profitability for the channel.