Tech@Work: “Businesses Are Working Hard Towards Providing Much Better Customer Experiences”

Sajith Kumar, the General Manager for Enterprise at Cloud Box Technologies, speaks about how tech is shaping the infrastructure of tomorrow

Which products and solutions do you offer for today’s workplace?
In today’s digital and distributed work culture, organizations want to adapt faster to a cloud-based business operation which is easy to deploy and be in a position to manage business and work from anywhere and anytime. This has allowed companies to reach out across the globe and enabled businesses to flourish faster. But such a work environment also comes with increased security challenges. And this has guided us to ensure that we are focused on Cloud and Security offerings and have specialized and dedicated teams working with our customers.

How do you think technology today helps businesses grow?
Without a doubt, businesses across all categories are relying more and more on technology to help them navigate into highly competitive markets where speed, productivity, efficiency, and cost implications are some of the defining factors. Technology is able to provide seamless collaboration between employees, customers, supply chain, etc. Additionally, customer demands are getting higher and businesses are working hard towards providing much better customer experiences. And to achieve all of this they must also be well aware of advancements in technology as well as be up to speed with technology upgrades.

How is tech driving our economic recovery?
The present-day Covid-crisis gives us the opportunity to rethink strategies, which has put the world on an economic slowdown with increased income inequality and increased unemployment. This is pushing organizations to increase productivity while doing more with less. We have seen that technology has played an important role in keeping our economies and social functioning during the pandemic, and, it can play an even bigger role in driving sustainable economic growth.

I believe in order to achieve faster recovery, every economy should adopt more on leveraging the latest technologies and innovations. Organizations are investing in digital resources which are helping them reach higher levels of efficiency and achieving higher ROI.

How is tech shaping the infrastructure of tomorrow?
The conventional approach to infrastructure design, where the focus has been limited by the number of resources available to solve a design problem, is moving away. The resources available with vast amounts of computing power there are many emerging technologies such as 3D printing, AI, and Data Science which are changing the way we design modern infrastructure. We are already seeing a shift towards outcomes-based design, where technology will enable the possibility of exploring designs with thousands of permutations and combinations of design across multiple infrastructures to achieve the most appropriate outcome.

How is your company investing in the workforce of tomorrow?
At Cloud Box Technologies we keep up with emerging technological trends and focus on future-proofing our workforce by developing and realigning roles, skilling, up-skilling, re-skilling, which is critical and is essential lifeline for the industry we operate in. We periodically review both long and short-term workforce requirements and immediately begin adapting to ensure that we are able to sustain the competitive advantage.

How is your company working towards a sustainable future?
There are ongoing technological advancements in the IT space which offer benefits in productivity, efficiency, artificial intelligence, machine learning, etc. These require robust technically skilled manpower and we conduct regular skill updating, develop strong policies including HR policies, employee retention policies which is the key to achieve strength over our customers. It helps us earn loyalty, create a value chain within the organization to adapt or prevent present-day, and mitigating future threats for sustaining the business.

There is a huge demand for the latest technical skills workers in the market, Cloud Box Technologies is continuously striving to keep up with the latest trend and technology offerings within our markets. Investing in technical resources and up-skilling the existing resources is a continuous process by certifying them with the latest technologies and providing them the hands-on experience.

How do you think tech will shape the 2021 landscape?
Technologies to watch out for in 2021 include, Cloud-Native Applications, Collaboration & Instant Messaging, IoT, and Edge Computing, 5G, Information Security, Artificial Intelligence, Big Data, Virtual Reality (VR), Augmented Reality (AR) are some of the technologies which will drive the business moving forward.

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Chris Fernando

Chris N. Fernando is an experienced media professional with over two decades of journalistic experience. He is the Editor of Arabian Reseller magazine, the authoritative guide to the regional IT industry. Follow him on Twitter (@chris508) and Instagram (@chris2508).

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