Emirates NBD has announced an upgrade to its widely used ‘mePay’ service by enabling cash transfers to recipients who are not Emirates NBD customers or do not have a bank account. Via any Emirates NBD ATM or their mobile banking app, customers can now transfer cash to anyone in the UAE, using only the recipient’s mobile number. Beneficiaries will receive a SMS with a one-time PIN to withdraw the amount transferred from the closest Emirates NBD ATM.
The service, a first in the MENA region, has been spearheaded by the Emirates NBD Future Lab. The innovative service creates seamless interoperability between Emirates NBD’s extensive ATM network and its award-winning mobile banking platform to offer customers a convenient user experience between these two touch points. The service also enables customers to withdraw cash from an Emirates NBD ATM via their mobile phone, without the need for a banking card.
The new ‘mePay’ service makes cash transfers quick, easy and intuitive especially while making small payments to friends or colleagues as it replaces a bank account number with a mobile number. The service can also be used to make quick payments to recipients without bank accounts, including house help, in the absence of ready cash.
Suvo Sarkar, Senior EVP & Group Head – Retail Banking & Wealth Management at Emirates NBD said: “By optimizing our digital banking services across ATM and mobile, we are enabling customers to withdraw cash or send cash remotely in an instant to those who might not necessarily have a bank account or their cards accessible to them. This facility is particularly helpful if you are sending money in an emergency or do not have the recipient’s bank details. We are confident that this service will greatly benefit residents of the UAE and bring increased convenience to our customers.”
The mePay upgrade is part of Emirates NBD’s ongoing AED 500 million commitment to the digitization of banking in the UAE by delivering innovative solutions to customers’ everyday banking processes.