CX
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Cisco Unveils CX Predictions
Cisco projects a significant transformation in customer service, highlighting the increasing influence of AI, personalization, and proactive engagement. These advancements,…
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Customer Experience Live Show ME 2025 Focuses on AI and Agentic AI’s Role in Regional CX Future
In a region undergoing a digital renaissance, AI — and more critically, AI-powered experiences and Agentic AI — have emerged…
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The DataFlow Group Launches Zest User Interface
The DataFlow Group (DataFlow), a provider of specialised Primary Source Verification (PSV) solutions, has launched Zest User Interface (UI), a…
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Genesys Reveals its Top 5 Customer Experience Predictions For 2023
Genesys has revealed the top 5 predictions that will impact the customer experience industry in 2023. According to Genesys, in…
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Aramex Overhauls its Customer Service with Sprinklr’s AI Chatbots
Sprinklr has announced that Aramex is using Sprinklr Modern Care to improve the efficiency and scale of its digital customer…
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