CommScope Partners with DvSum to Enhance ServAssure NXT with AI-Based Analytics

CommScope has announced a strategic alliance with DvSum to develop a new technology solution: the ServAssure NXT AI platform powered by DvSum. This new solution integrates DvSum’s CADDI (Conversational Analytics for Data Driven Insights) , a self-service analytics technology for Call Center and Network Operations, with CommScope’s ServAssure NXT network monitoring solution. The result is an enhanced, AI-based tool designed for advanced triage, proactive analytics, network optimization, and fault management.

Craig Coogan, CTO & VP, Product & Strategy, Access Network Solutions, CommScope, stated, “CommScope’s alliance with DvSum enhances the ServAssure NXT solution by introducing cutting-edge, AI-based analytics to the platform. By leveraging DvSum’s AI capabilities, the ServAssure NXT platform enables service providers to more quickly pinpoint and resolve subscriber issues. This solution provides real-time insights into subscriber service and network performance, enabling service providers to manage their operations more effectively. These capabilities can drastically reduce call center triage times, saving time and money while also improving the customer experience.”

DvSum’s CADDI analytics technology seamlessly integrates with the ServAssure NXT platform’s diverse data repositories and data sources. In this enhanced platform, CommScope’s ServAssure NXT collects and normalizes key performance information about the network and end subscribers. This information is then analyzed by CADDI to provide crucial insights into customer experience and network health.

Aashish Singhvi, CEO of DvSum, commented on the collaboration, saying, “The integration of DvSum’s groundbreaking CADDI technology into the ServAssure NXT platform will help approach a zero-call, zero-fault environment. The enhanced ServAssure NXT platform can now harness advanced AI that swiftly detects and resolves customer issues and network anomalies in real time. We see this enhanced platform as a game-changer in several areas of network analysis, bringing new insights into metrics, risks, and troubleshooting that weren’t possible before.”