du, in Partnership with Microsoft, Nokia, Khalifa University, and ITU, Launches First Arabic Telecom LLM
du has collaborated with Microsoft, Nokia, Khalifa University’s 6G Research Center, and the International Telecommunication Union (ITU) to introduce the first-of-its-kind Arabic Telecom Large Language Model (LLM). This AI model is specifically designed for internal telecom operations and is intended to enhance du’s processes and support the UAE’s goal for sovereign AI capabilities..
This partnership combines global technological innovation, regional research, and international policy to create an AI model that performs critical telecom functions in Arabic. The du Arabic Telecom LLM will serve as a telecom assistant for du’s internal teams, offering real-time handling of customer complaints, resolution of device issues, and intelligent operational insights through culturally fluent and context-aware dialogue.
Saleem AlBlooshi, Chief Technology Officer at du, said, “du Arabic Telecom LLM reflects our commitment to improving internal efficiency and customer experiences using advanced, culturally attuned solutions. Together with our esteemed partners, Microsoft, Nokia, Khalifa University and ITU, we are building a future where AI speaks our language, understands our context, and drives real operational transformation and impactful customer exp.”
The du Arabic Telecom LLM was developed in the UAE and incorporates the region’s language and cultural standards to ensure accurate and relevant applications for internal telecom use within the country’s critical infrastructure. This collaboration also sets the foundation for expanding the model’s capabilities beyond internal operations to include customer-facing functions and multilingual support, which will pave the way for broad innovation across the sector . du and its partners are committed to advancing this Arabic Telecom LLM as a standard for responsible and localized AI application in the telecom industry and other sectors.
