Omnix International Introduces AI-First Managed Services for IT Support

Omnix International, a digital transformation solutions provider, has announced the launch of its AI-first Managed Services offerings. This new service aims to integrate artificial intelligence, automation, and data-driven intelligence into IT support, intending to change how enterprises manage their IT operations.

The initiative addresses operational challenges faced by enterprises, including rising costs, resource limitations, compliance demands, cybersecurity threats, and the need to meet service level agreements (SLAs). Omnix states its AI-first Managed Services are designed to offer proactive, scalable, and insightful support for operational excellence.

Walid Gomaa, CEO of Omnix International, stated, “With the growing complexity of hybrid IT environments and the need for 24/7 resilience, it became evident that conventional support models are no longer sufficient. Our shift toward AI-first Managed Services marks a strategic evolution—from project-based delivery to long-term operational partnerships—empowering our clients to accelerate digital transformation while maintaining agility.”

These services are built to manage diverse IT infrastructures, including cloud, on-premises, and hybrid environments. Omnix’s approach integrates AI across critical IT service management (ITSM) functions, such as ticket management, root cause analysis, SLA tracking, and decision-making. The company states this integration aims to ensure responsive and anticipatory service delivery, leading to faster issue resolution and operational reliability.

Bassel Kachfeh, Digital Solutions Manager at Omnix, added, “This launch is the result of a well-defined strategy that leverages our domain expertise, in-house capabilities, and market understanding. By embedding AI and automation throughout the service stack, we are enabling intelligent, adaptive IT operations that grow with our clients’ business and technology needs.”

Key features of the service include self-healing infrastructure, predictive and prescriptive insights, and AI models customized for client environments. These are supported by a dedicated Centre of Excellence (CoE), technology partnerships, and the use of tools such as conversational AI, ITSM platforms, and real-time monitoring systems. Omnix states these elements provide continuous optimization, governance assurance, and measurable outcomes that align IT operations with business objectives.