ITSM
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Market Research
SolarWinds Research Finds AI Is Delivering ITSM Gains, but Not Yet Reducing Workloads
AI is delivering measurable productivity gains in IT service management, but many IT teams are discovering that those gains come…
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News
ManageEngine ServiceDesk Plus Achieves ITIL Certification for 14 ITSM Practices
ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, has announced that ServiceDesk Plus,…
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Automation
Automation and Self-Service Drive ITSM Efficiency: SolarWinds Report
SolarWinds has released its 2024 State of ITSM Report, which provides practical, actionable guidance rooted in real-world Information Technology Service…
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Videos
Video: Trends in the ITSM Industry – ManageEngine @ GITEX Global 2021
Rajesh Ganesan, the Vice President of ManageEngine, speaks about the trends in the ITSM industry. If you liked the video,…
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Podcasts
Podcast: IT Service Management Trends for 2021
In this episode, we are joined by Kumaravel Ramakrishnan of ManageEngine. We will speak about the trends predicted for the…
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COVID-19 IMPACT
ITSM Continues to be Effective in a Remote Work Environment, Say 72% of IT Professionals
ManageEngine, the enterprise IT management division of Zoho Corporation and the developers of ServiceDesk Plus, the flagship ITSM suite used by…
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