Nokia Launches Agentic AI For Broadband Networks
Nokia has unveiled new agentic AI capabilities across its fixed network portfolio, aimed at improving operational efficiency, accelerating fiber deployments, and enhancing broadband user experiences.
The company said the new AI-powered features are designed for the emerging “cognitive broadband” era, where networks evolve beyond basic connectivity into self-optimizing infrastructures powered by autonomous reasoning and decision-making. Nokia is integrating the capabilities across its Altiplano, Corteca, and Broadband Easy platforms.
According to Nokia, the telecom industry is expected to invest around $6.2 billion in agentic AI technologies by 2030 as operators increasingly adopt AI-driven automation across network operations.
“AI makes your end-users less likely to churn, your engineering and helpdesk teams more productive, and your field teams connect more homes more quickly. Nokia’s Agentic AI puts 600+ million lines worth of broadband experience at the fingertips of every field technician, helpdesk agent, and network engineer, and solves problems before the customer is even aware. We are fundamentally changing how home and broadband networks are deployed and run,” said Sandy Motley, President, Fixed Networks, Nokia.
The company said its new AI agents and natural language interfaces will help telecom providers modernize operations while reducing costs. Operators will be able to proactively identify and resolve issues, automate root cause analysis, and scale network operations without significantly increasing staffing requirements.
Nokia claims the new AI capabilities can improve first-contact helpdesk resolution rates to more than 50%, qualify network incidents within five minutes, and reduce repeat visits to homes and construction sites by up to 50%.
The AI framework is built on an open and secure architecture that allows operators to integrate AI agents with live network data and third-party services while maintaining compliance, data sovereignty, and vendor flexibility. Operators can also choose the large language models and interfaces best suited to their operational needs.
Nokia said the AI enhancements span the full broadband network lifecycle, supporting customer care, network operations, engineering teams, and field technicians.
Among the new features is an AI assistant with a conversational interface designed to provide technicians and support teams with quick access to product knowledge and troubleshooting guidance. The platform also includes AI-powered text, voice, and image assistance for field surveys and installations, while computer vision technology can validate completed work and create digital twins of fiber-to-the-home (FTTH) networks.
Additional capabilities include automated diagnostics to detect network degradation before outages occur and an AI-driven troubleshooting agent that accelerates root cause analysis across home and access networks. Nokia said the system uses advanced reasoning capabilities to identify faults faster, reduce ticket volumes, and improve first-call resolution rates.
