HP Unveils New Workforce Solutions to Enhance Employee Experience and Productivity

At HP Imagine, the company’s annual event for media and analysts, HP Inc. announced a series of significant advancements designed to help businesses achieve growth by delivering more personalized and fulfilling employee experiences.

HP is expanding access to its Workforce Experience Platform, providing IT managers with enhanced tools, data, and insights to ensure employees are connected and productive. For customers seeking HP to manage their IT environment, HP is introducing advanced monitoring solutions and global availability of HP Managed Collaboration Services to proactively address issues before they impact employees. Additionally, HP is launching a new service to help employees quickly get back up and running when technology fails.

To further drive workforce productivity, HP is introducing a new service to help companies harness the power of AI. HP is also expanding refurbishment programs to promote a more circular economy.

HP Workforce Experience Platform, a platform that intelligently anticipates and resolves digital friction across every employee endpoint from a single dashboard, has been in private beta for three months with more than 270,000 devices enrolled. HP is now expanding beta access by making the Workforce Experience Platform available to new or renewing HP Proactive Insights customers in the United States at no extra cost.

The platform now includes new features that enable customers to monitor, secure, and manage printer performance at scale, in addition to PCs. New capabilities in AI-powered fleet management and employee sentiment analysis will help reduce IT support tickets and employee downtime through proactive anomaly detection and smart recommendations.

HP Workforce Experience Platform supports integrations with Microsoft Power BI, Power Automate, and Tableau, with plans to support Microsoft Intune and ServiceNow in the future. This means IT has a more holistic view of their device fleet, better data accuracy, and more tailored IT operations that help drive down expenses and improve return on investment.

To help customers shift their IT support from a reactive to a proactive approach, HP is announcing advanced Monitoring and Management capabilities, enabled by new global command centers. These command centres will help customers monitor and manage both HP and non-HP devices worldwide, including detecting and remediating incidents.

Leveraging telemetry, HP monitors thousands of data points in conference room equipment, printers, and PCs. This enables HP Service Experts to detect and identify issues and take remote actions to proactively remediate incidents before employees are impacted. These HP Managed Services are available globally for HP’s managed solutions customers and sold through direct channels.

Data shows that 90% of employees prefer flexible or hybrid work. Employees also expect the same level of support remotely that they would receive in an office. However, existing remote support tools can’t always address the problem, such as when a PC crashes and won’t reboot.

To help reduce the time and frustration involved in restoring productivity for both hybrid employees and IT, HP is introducing a new HP out-of-band remediation service, the industry’s most advanced remote remediation technology. This service enables more PC issues to be fixed remotely than ever before, even if the PC won’t boot. HP is the first PC manufacturer to use out-of-band technology to securely connect to remote PCs below the OS, using an encrypted cloud connection. This allows HP support agents full keyboard, video, and mouse (KVM) control to diagnose and fix more complex issues like boot failures, imaging, and BIOS issues with virtually no assistance from the end user.

This industry-first remediation service is expected to be available later this year in North America and the EU as an add-on to an HP Essential, Premium, or Premium+ Support package with the purchase of any new Intel vPro-enabled PC direct from HP or an authorized reseller. HP plans to expand the service feature availability across other commercial PCs in the coming months.

HP is also announcing a new AI advisory service to help customers tap into the full potential of Microsoft 365 Copilot. This new AI advisory service will evaluate a company’s current setup and readiness for AI, conduct interactive workshops to help companies maximize the benefits of AI, and help companies plan for rolling out new AI tools. This new AI Advisory Service is expected to be available in November 2024 in the US, UK, France, Spain, Ireland, and Germany.

In today’s flexible working world, video collaboration connects more employees than ever before. To help customers modernize and maintain their conference rooms, HP is announcing the global availability of HP Managed Collaboration Services. HP Managed Collaboration Services uses Poly and HP gear to deliver exceptional meeting experiences with flexible, reliable, managed room solutions that ensure every space is video-enabled and ready to be used.

HP is committed to accelerating equitable access to education, healthcare, and economic opportunity for those who are systemically excluded. HP’s new services and programs help give technology a second life while delivering hope around the world.

With growing customer demand for high-quality, reliable second-life devices, HP is expanding its HP Certified Refurbished hardware portfolio to include LaserJet Multi-Function Printers, available for Managed Print Solutions customers in the United States.

Each HP Certified Refurbished device undergoes rigorous refurbishment and inspection processes, utilizes approved HP parts, and comes backed by HP Support for added peace of mind. The LaserJet offerings are the latest addition to the HP Certified Refurbished hardware portfolio, which also includes the availability of HP EliteBook 800 G6 and G7 series notebooks in the United States and France.

HP is expanding HOPE Recycling Futures, HP’s signature program that helps companies connect and uplift children. HOPE Recycling Futures receives devices from organizations who would otherwise dispose of them and works with its partners to erase existing data and refurbish the devices. HP then coordinates with vetted non-governmental organizations to deliver the devices to schools serving vulnerable and marginalized youth at no cost to the company or receiving organization.

HOPE Recycling Futures is already partnering with companies across the EU, UK, Switzerland, India, Singapore, and Brazil, and will now extend this partnership to include Mexico. More than 16,000 children in 22 countries have benefited from the program through 72 donation projects to date.

By giving their PCs a second life for kids in need through HOPE Recycling Futures, businesses can play a crucial role in reducing e-waste and empowering the next generation with the tools they need to thrive in a digital world.