IFS Acquires TheLoops, Expands Industrial AI Capabilities with Autonomous Agents

IFS, a provider of enterprise cloud and Industrial AI software, today announced its acquisition of TheLoops, a company specializing in autonomous AI agent technology. This acquisition positions IFS to offer an AI Agentic platform designed for mission-critical assets and processes in industrial settings. The integration of TheLoops’ capabilities aims to shift enterprise software from a tool for tracking work to a system capable of performing tasks autonomously. The platform is designed to deliver resilience, productivity, and measurable return on investment as a “co-worker,” while maintaining security and governance.

Mark Moffat, Chief Executive Officer, IFS, commented, “The opportunity AI presents to mission-critical industries is immense, but needs to be structured around real value capture. The agentic capabilities that TheLoops provides our customers will enable them to transform their processes, operational efficiency, and how they differentiate in the Moments of Service they provide their customers.” He added: “Our customers can leverage intelligent digital teammates who understand their business from day one, agents that speak their industrial language, follow their rules, and operate securely in their workflows. With TheLoops, we’re providing a platform that makes Industrial AI agentic, actionable, and available—at scale. This is IFS extending its lead in Industrial AI.”

The acquisition is expected to enhance the IFS solution by providing a multi-agent environment where autonomous AI agents are composable, governed, and semantically aware of their operating environment. By embedding these AI agents across its industrial software suite, IFS aims to create a digital workforce for regulated, asset-intensive sectors. The combined expertise of TheLoops’ AI agent platform and IFS’s industry knowledge is intended to create agents that:

1. Understand the semantics of an industry and business
2. Participate in real enterprise workflows alongside humans
3. Adhere to customer-defined security, data access, and compliance standards
4. Collaborate with specialized agents across integrated domains

This development is projected to lead to increased automation, with intelligent agents continuously searching, reasoning, and acting to streamline operations, enhance capacity, and enable skilled workers to focus on higher-value tasks. It seeks to move beyond traditional AI’s pattern recognition and prediction to support autonomous decision-making and execution.

Somya Kapoor, CEO, TheLoops, said, “At TheLoops, our mission has always been to deliver AI that drives action, not just insight. By joining forces with IFS, we’re taking that vision to a whole new level. Together, we’re delivering AI Autonomous agents that understand the real-world complexity of industrial environments—what work needs to be done, how to do it, and how to do it securely, ethically, and at scale. This isn’t experimental, it’s transformational. I’m incredibly excited to bring this innovation to customers around the world.”

Aly Pinder, Research Vice President, Aftermarket Services Strategies, IDC, noted, “AI is disrupting our world, but nowhere is the potential impact more pronounced than in the Industrial setting. The IFS acquisition of TheLoops is addressing a huge opportunity for asset intensive and service obsessed industries, where agentic decision making will enable organizations to rethink their digital workforce, so they can improve the way they serve their own customers. IFS is well-positioned to lead this shift in each of the industries it serves—bringing intelligent automation that’s not just smart, but situationally aware and operationally impactful.”