Freshworks
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Artificial Intelligence
AI Saves UAE Workers Significant Time: Freshworks
A new study by Freshworks positions the UAE as a global leader in Artificial Intelligence (AI) knowledge and usage, placing…
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People
Freshworks CEO Girish Mathrubootham Steps Down
Freshworks has announced the appointment of Dennis Woodside as Freshworks’ Chief Executive Officer & President. Woodside, currently Freshworks’ President, will…
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People
Freshworks Appoints New Chief of Global Field Operations
Freshworks has announced the appointment of Abe Smith as the company’s Chief of Global Field Operations. He will be responsible…
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Artificial Intelligence
Generative AI is a Means to an End and Not an End in Itself
Prasad Ramakrishnan, the CIO of Freshworks, says on the customer service side, AI humanises the conversation What have we achieved…
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People
Freshworks Appoints Johanna Jackman as Chief People Officer
Freshworks Inc. has announced the appointment of Johanna Jackman as the company’s new Chief People Officer (CPO). Johanna joins the executive…
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News
Commercial Bank of Dubai Implements Freshworks to Enhance Customer Service
Freshworks has announced that Commercial Bank of Dubai (CBD), a leading banking institution in the UAE, has enhanced its customer…
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Market Research
UAE Employees Demand Better Support from IT Teams, Says Freshworks
A new report by Freshworks has revealed a surprising juxtaposition for IT teams in the UAE. While on average, IT service…
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Gitex
GITEX Global 2022: Freshworks to Showcase How Democratisation of IT Can Unlock the Power of Innovation
Manish Mishra, the Head for the Middle East and Africa at Freshworks, says the Middle East region is currently the…
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Channel Talk
Freshworks Announces New Partner Program
Freshworks Inc. has announced the launch of an enhanced partner program and the appointment of Hervé Danzelaud as vice president of…
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Outlook
Outlook 2022: “The Year of the Chatbot”
Manish Mishra, the Head for the Middle East and Africa at Freshworks, says that his company has a vertical as…
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