ServiceNow Launches AI Control Tower and Agent Fabric to Orchestrate Enterprise AI
ServiceNow has unveiled the AI Control Tower, a centralized platform designed to govern, manage, secure, and optimize the value of AI agents, models, and workflows from both ServiceNow and third-party sources. This new solution aims to provide enterprises with unprecedented visibility and control over their growing AI ecosystem, ensuring responsible and seamless integration into their overall strategies.
Alongside the AI Control Tower, ServiceNow also introduced AI Agent Fabric, a technology facilitating advanced communication and collaboration between various AI agents and models. Notably, partners like Accenture, Adobe, Box, Cisco, Google Cloud, IBM, Jit, Microsoft, Moonhub, RADCOM, UKG, and Zoom are set to offer initial integrations with AI Agent Fabric, enabling unified workflows across diverse enterprise applications.
ServiceNow emphasizes the increasing importance of AI governance, citing a Gartner report predicting that enterprises using AI governance platforms will achieve significantly higher customer trust and regulatory compliance scores by 2028. The AI Control Tower offers comprehensive AI management at scale, allowing organizations to monitor agent activities, track impact, manage risk, ensure security, and assign human oversight.
Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow, stated that as AI agents proliferate, coordinating their work becomes crucial. He believes AI Control Tower provides businesses with the necessary tools to manage this “digital workforce” effectively, ensuring alignment, coordination, and impactful outcomes.
Key benefits of the AI Control Tower include:
- Enterprise-wide AI visibility: A single view to monitor and manage all AI agents, models, and workflows, regardless of origin.
- Embedded compliance and AI governance: Proactive risk management, including security and privacy, and comprehensive compliance monitoring throughout the AI lifecycle.
- End-to-end lifecycle management: Support for decision-making and guardrail enforcement from AI ideation to deployment and optimization.
- Real-time reporting: Dynamic dashboards providing operational insights and performance validation against business outcomes.
- Improved alignment: Facilitating the connection between AI initiatives and overall business and technology goals.
IDC highlights the anticipated massive global impact of AI solutions and services, projecting a cumulative effect of $22.3 trillion by 2030. The firm underscores the importance of centralized solutions for governing and managing the evolving AI landscape to foster trust and reliability.
The AI Agent Fabric acts as a communication backbone for AI ecosystems, enabling native collaboration between different agentic systems using common protocols like Model Context Protocol (MCP) and Agent2Agent protocol (A2A). This allows ServiceNow’s AI agents to work in tandem with third-party agents, exchanging information and coordinating tasks in real time. Integrations from numerous partners will further expand this collaborative potential, optimizing AI-powered workflows across various platforms and services.
AI Agent Fabric complements ServiceNow’s recently announced Workflow Data Fabric, creating a comprehensive framework that integrates AI, data, and workflows to enhance business operations with intelligent orchestration. The ServiceNow AI Control Tower is available now. AI Agent Fabric is currently available to early adopters and will be generally available in Q3 2025.
