Tech Mahindra and ServiceNow Deepen Partnership to Scale Enterprise AI Deployments
Tech Mahindra and ServiceNow have expanded their multi-year partnership to help enterprises move AI initiatives beyond experimentation and into production at scale.
The expanded collaboration combines Tech Mahindra’s industry, engineering, transformation and implementation capabilities with the ServiceNow AI Platform. The companies will focus on helping organisations develop and deploy AI programmes that are integrated into enterprise workflows and supported by governance and measurable business outcomes.
A key element of the partnership will be a “Client Zero” approach, with Tech Mahindra and the Mahindra & Mahindra Group serving as large-scale validation environments for ServiceNow’s AI capabilities before proven models are extended to other customers.
Tech Mahindra says it has already achieved measurable results through its ServiceNow deployment, including unifying its global IT operations and handling more than 100,000 cases per month across 90 countries.
The partnership will also focus on developing industry-specific solutions for sectors including manufacturing, telecommunications, banking, financial services and insurance (BFSI), media and technology. The companies aim to use these solutions to accelerate transformation, strengthen governance and optimise costs.
As part of the expanded relationship, Tech Mahindra plans to significantly scale its global ServiceNow practice and establish a dedicated AI & Innovation Center of Excellence within the practice. The centre will focus on accelerating the adoption of AI capabilities, including the ServiceNow AI Control Tower and ServiceNow EmployeeWorks.
The companies will work with customers to develop AI transformation roadmaps, increase platform adoption, establish governance frameworks and track business outcomes across deployments.
“It takes an ecosystem to reinvent business. We’re proud to partner with Tech Mahindra, combining our AI Control Tower with their deep industry expertise to put AI to work at enterprise scale,” said Bill McDermott, chairman and CEO of ServiceNow. “AI only matters when it creates value for people. Tech Mahindra is already turning that vision into business results. With the ServiceNow AI Platform, they’re driving significant cost benefits, elevating experiences for 150,000 employees, and optimizing first-level IT support by ~25%. Now we’re taking that winning formula to our customers.”
The expanded partnership comes as enterprises increasingly shift their focus from proof-of-concept AI projects towards deploying AI across core business processes. Both companies say the emphasis will be on embedding AI into existing systems, workflows and operating models while maintaining appropriate governance and controls.
“Enterprises are entering a new phase of AI adoption where the priority is no longer experimentation, but trusted execution at scale. To unlock meaningful business value, AI must be embedded into the systems, workflows, controls, and operating models where enterprise work actually happens,” said Mohit Joshi, chief executive officer at Tech Mahindra. “Our expanded partnership with ServiceNow brings together platform strength, industry context, AI governance, and transformation capability to help customers operationalize AI responsibly, accelerate productivity, and create measurable outcomes across the enterprise.”
